The most common questions answered below.


What if I'm not happy with Candid or want to cancel?

No problem. You can cancel at anytime from the billing page or just send us an email and we'll take care of canceling and refunding your subscription.


What can I do on the Organization plan?

Awesome stuff like invite your team to join you. Your team can then create projects, access all your projects, and get added by default to new team projects.


What's a "collaborator" on a project?

A collaborator is someone who has access to one of your projects. You can either send invites or have collaborators sign up from your website. Collaborators can add, view, and update feedback; as well as update project settings.

What if I need features you don't have?

Good question. We're always looking for ways to improve. We'd love to know what you need. Reach out to us so we can chat.


How do I get Candid setup on a website?

It's a breeze. Just copy and paste the script code found at the top of your Project Settings page in the the head section of your website. Be sure to include it so it loads on every page. That's it! It should only take a minute or two to setup.


Will you help me get Candid setup?

Sure thing. It's pretty simple, but if you need a bit of help we'd be happy to jump on a quick chat to get you going. Email us to set that up.

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